Complaints and performance are inextricably linked.  A good complaints handling system will, therefore, provide an opportunity for Ministry/Department to take preventive and corrective measures and thus improve the quality of services.

 In this connection, a complaints desk has been established in each Ministry/Department to handle customer grievances and to enable an effective management of complaints by the organisation itself.

 Complaints should, therefore, in the first instance, be addressed directly to the agency concerned so as to provide the agency the opportunity to take remedial action as well as to respond to the complainant as quickly as possible.  The public should only refer to the PCB after their repeated attempts have failed or they have not received any response to their complaints.

	Calling in person on any normal working day (Monday to Friday) from 9.00 a.m to 4.00 p.m at the Public Complaints Bureau located at the First Floor of the Renganaden Seeneevassen Building, Port Louis;
	Phoning:        2117044 or 8000044 (Hotline) or 2080393
	Sending Fax:      2118087
	Writing to:   The Officer in Charge

                        Public Complaints Bureau
                    Level one,   
                       Renganaden Seeneevassen Building
                      Port Louis;  or     

Sending to :pcb@mail.gov.mu

 
When you make your complaint, - you will be required to give your name, address and telephone number, if any.  However, when a person calls at the bureau, he/she may be requested to produce his/her identity card.

 
You will help the PCB in processing your complaint promptly if you provide information as accurately and precisely as possible.

 [ Back To Top ]